CUSTOMER CARE

RETURN AND EXCHANGE POLICY
We want you to be completely satisfied with your dE ROSAIRO order, therefore we will accept your return or exchange of product in its original and unused condition for a full refund or exchange, with all tags attached, within 30 days of receipt of your dE ROSAIRO order. All returns and exchanges must be accompanied with their original receipt. All items marked as FINAL SALE cannot be returned or exchanged at any time. Please note that shipping and handling charges are non-refundable. Upon receipt of returned goods, dE ROSAIRO reserves the right to deny a refund or exchange if the merchandise does not meet the Return and Exchange Policy requirements.
 
To return or exchange an item, please contact us at customercare@dEROSAIRO.com.
 
For US returns or exchanges for orders that are $75 and over, dE ROSAIRO will provide a free shipping label.
For US returns or exchanges for orders that are below $75, the customer will be responsible to send the purchased items back to dE ROSAIRO.
For overseas returns or exchanges, the customer will be responsible to send the purchased items back to dE ROSAIRO.

In order to process your return or exchange faster, you will need to include your Order Number in the email. Both returns and exchanges will be processed within 7 business days of receiving the items. For exchanges, please also include the size and color of the style you wish to exchange the item for.

RETURN OR EXCHANGING A GIFT

Items purchased on dE ROSAIRO and received as a gift may be returned or exchanged when accompanied by a Gift Receipt. We will accept your return or exchange of product in its original and unused condition with all tags attached, within 30 days of receipt of your dE ROSAIRO gift order.

To return a gift, please contact us at customercare@dEROSAIRO.com. All gift returns will be refunded in the form of a dE ROSAIRO credit.

For US gift returns or exchanges for orders that are $75 and over, dE ROSAIRO will provide a free shipping label.
For US gift returns or exchanges for orders that are below $75, the customer will be responsible to send the gifted items back to dE ROSAIRO.
For overseas gift returns or exchanges, the customer will be responsible to send the gifted items back to dE ROSAIRO.

In order to process your credit or exchange faster, you will need to include your Gift Receipt Number in the email. Both gift returns and exchanges will be processed within 7 business days of receiving the items. For exchanges, please also include the size and color of the style you wish to exchange the item for.